Privacy Policy

Thank you for visiting us. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.ridgeroot.net and make purchases through our online store.

1. Information We Collect

We collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: Name, email address, mailing address, phone number.

  • Payment Information: Credit card number, billing address, and other payment details (all payments are processed securely).

  • Usage Data: Information about your use of our website, such as your IP address, browser type, pages visited, and time spent on the site.

  • Cookies: We use cookies to improve your browsing experience and to analyze website traffic. For more information, please see our Cookies section below.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process your orders and complete transactions.

  • To provide customer support and respond to inquiries.

  • To send marketing communications, promotions, and updates (if you have opted in).

  • To improve and personalize your shopping experience.

  • To comply with legal obligations and protect our rights and interests.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. All sensitive payment data is encrypted via SSL technology. Access to personal information is restricted to authorized employees only, and we take necessary steps to prevent unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep your information confidential. These third parties include:

  • Payment Processors: To process payments and complete transactions.

  • Shipping Companies: To deliver your products.

  • Marketing Partners: To send you promotional content (with your consent).

We may also disclose your information when required by law or to protect our rights.

5. Use of Cookies

We use cookies to enhance your browsing experience and to analyze how our website is used. Cookies are small files stored on your device that allow us to remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Update: Correct or update your personal information.

  • Delete: Request the deletion of your personal data (subject to legal requirements).

  • Opt-out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

To exercise any of these rights, please contact us using the information provided below.

8. International Data Transfers

If you are accessing our services from outside the [Country/Region], please be aware that your personal information may be transferred to and processed in [Country/Region]. By using our website, you consent to such transfers.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

  • Email: Aft.adele@gmail.com

  • Phone: +86 13544278742

  • Address: No.299, Ainan Road, Longgang, Shenzhen, China